Dutch molecular testing firm opens BPO hub in the Philippines
Dutch molecular testing company Qiagen N.V. has opened Qiagen Business Services (QBS) Manila, its new shared service center in Fort Bonifacio.
The new site at the Cyber Sigma building in Fort Bonifacio, Taguig City was opened by Qiagen CFO Roland Sackers in a ceremony tattended by employees, industry representatives, government officials and Dr. Andree Buhl, commercial counselor at the German embassy in the Philippines.
“For Qiagen, Manila provides multiple advantages, first and foremost the highly educated people here. Service quality, hospitality and international language proficiency ensure that our Shared Service Center will help us better serve our customers’ needs worldwide,” said Sackers.
“The opening of QBS Manila brings together the world’s leading provider of molecular testing solutions and one of the global prime locations for shared service centers with a highly educated employee base and good infrastructure,” the company said.
The company said QBS Manila will provide services related to supply chain management, customer care and accounting as well as technical services and other sales support activities to global operations.
It will also complement Qiagen's existing shared service center in Wroclaw, Poland, which opened in 2013.
QBS Manila will support Qiagen's businesses in the United States and the Asia Pacific. It is expected to play an important role in the global provision of services to the company and its clients, the company said.
QBS Manila plans to grow headcount to 200 over the next 18 months, spanning support functions from technical service, customer care, finance, HR, sales support and other fields.
QBS Manila country head Chiles de Leon said the new facility will provide 24/5 coverage of customers worldwide.
"The skill and passion of the Filipino culture and our employees here are a great addition to Qiagen's Sample to Insight strategy, and we are committed to work with our colleagues and customers around the world to making improvements in life possible,” De Leon said.