2,800 Telus BPO workers clean up Quezon City schools

Telus volunteers

About 2,800 business process outsourcing (BPO) professionals at Telus International Philippines helped clean up and refurbish Quezon City High School and Kamuning Elementary School ahead of the opening of classes in June 2018, as part of the Brigada Eskwela campaign of the Department of Education (DepEd).

Telus is a leading provider of digitally-enabled customer experience and business process solutions.

It extended its leadership and support to Brigada Eskwela through the Telus Days of Giving on May 12, 2018. Brigada Eskwela is an annual DepEd initiative to provide every Filipino student with an inspiring and inclusive learning environment. Now on its fifth year of participation with Brigada Eskwela, Telus inspired more than 2,800 volunteers to volunteer 16,800 hours to rehabilitate Kamuning Elementary School and Quezon City High School during the powerful, one-day volunteer event.

This year’s Telus Days of Giving is one of the biggest to date, with team members renovating and refurbishing 11 school buildings, 66 classrooms, and more than 3,250 chairs. “During these five years of giving of our team members’ hearts and hands to Brigada Eskwela, we have provided 54,000 volunteer hours to six schools, where we have meaningfully impacted more than 41,000 students, including the 6,000 students who attend Kamuning Elementary School and Quezon City High School,”said Jeffrey Puritt, president and CEO of Telus International. As a unique feature of this year’s volunteer activities, Telus International Philippines team members refurbished Kamuning Elementary School’s first classroom specifically dedicated to special education students.

Teachers of the school, who are anticipating 30 special needs enrollees, are now better equipped to provide lessons for their differently-abled students for the coming academic year.

The company said that in addition to improving the state of the classroom, it also installed facilities and appliances that the teachers need to share life skills with the school’s special education students. “A core aspect of our caring culture at Telus International is to ensure that our work environments are inclusive, addressing the needs of the differently-abled and enabling a diverse workforce that reflects the population,” Puritt said.

“We believe that by providing for students’ specific and individual learning requirements, they not only have an enriched environment for learning, but also an enriched outlook for a friendlier future, where they are empowered to reach their full potential, fueled by the inspiration, lessons and values they will learn from these schools,” he said. Annabelle Tingson, principal II of Kamuning Elementary School, expressed her gratitude for Telus and its team members.

“It warms our hearts to know that thousands of Telus International Philippines team members would share their time to help build a conducive learning environment for the students of Quezon City, especially for those who need special education,” said Tingson. Janet Dionio, principal IV of Quezon City High School, was also thrilled that some of the team member volunteers were former students themselves of the beneficiary schools. “What makes this extra special is that we got to see former students who dedicated their time to give back to their alma mater. This inspires us further to continue to work hard in providing quality education for our students,” said Dionio. What started with team members building homes for Gawad Kalinga (GK) in what is now known as GK’s Telus Village eventually expanded its reach and impact through partnerships with various organizations, including Bantay Bata, Bantay Kalikasan, Virlanie Foundation, and Hands On Manila. Telus is a provider of digitally-enabled customer experience and business process solutions and a proud member of the Telus International which focuses on human connection and innovation to deliver exceptional customer service and Next-Gen digital consulting that wow clients and delight their customers.

More than 30,000 employees around the world, from locations across North and Central America, Europe and Asia, enable over 200 million customer interactions annually via voice, email, chat and social media, across fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

Telus enables customer service delivery innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages.

23 May 2018


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