Amazon opens center in the Philippines

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Amazon Cebu center

US technology giant Amazon.com Inc. has opened its first customer service center in Cebu City, Philippines with over 300 jobs that will increase by another 1,000 by the end of the year.

Amazon said the site will support customers around the world and will also provide 24/7 world-class customer service to customers in North America and the United Kingdom.

The first Amazon customer service center in the Philippines includes a range of occupations such as customer service associate, team manager and group manager roles.

“We are excited to be investing in Cebu and working with such talented people, especially since Filipinos are known to bring high levels of experience and passion to their work,” says Tom Weiland, vice president of Amazon's worldwide customer service.

“Amazon’s customer service has long been acknowledged as one of the strongest in supporting and delighting customers day in and day out. It makes me proud to see the Philippines become part of our global network,” Weiland says.

Amazon’s Cebu location joins the company’s extensive roster of topnotch customer service centers. In the United States, Amazon was ranked first by customers for the 8th year in a row, according to annual survey results released by The American Customer Satisfaction Index.

Similarly, the Institute of Customer Service’s The U.K. Customer Satisfaction Index saw Amazon U.K. ranked number one for the 5th time in a row by customers.

Amazon said the launch of its customer service center in the Philippines will further cement Amazon’s on-going commitment to invest in the region.

It follows the successful launch of Amazon Web Services, the world’s most comprehensive and broadly adopted cloud platform, in the country in 2016.

AWS Philippines has been integral to the growth of AWS for Southeast Asia and is further evidence of AWS’ continued efforts to help organizations around the world in accelerating their move to the cloud.

08 May 2018

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