Globe Extends Assistance to Customers in Morocco After Earthquake

In response to the powerful 6.8-magnitude earthquake near the ancient city of Marrakech in Morocco, Globe is extending assistance to its customers in the affected area. Globe is providing postpaid roaming credits and free prepaid load to facilitate immediate communication during this challenging time.

Globe customers in Morocco can now use roaming services to make or receive calls and send text messages to all networks. To avail of these free roaming services, customers only need to connect to Globe’s roaming partners Orange and Inwi.

Coco Domingo, Globe VP for Postpaid and International Business, expressed the company’s commitment to providing immediate connectivity assistance. “We wish to provide our customers in Morocco immediate connectivity assistance so they could reach out and communicate with their loved ones during this difficult time.”

To make a call, customers can dial “+” + country code + area code + telephone number (e.g., +63773101212) or dial “+” + country code + mobile number (e.g., +639171234567). To send a text, they should type “+” + country code + mobile number (e.g., +639171234567).

For data roaming, customers may register to a Roam Surf promo via the GlobeOne app or by dialing *143#. After successful promo registration, they can start data browsing by turning on mobile data and data roaming in the phone’s settings and set the network connection to 3G or LTE.

Postpaid customers also have the option to turn on their mobile data and data roaming to activate Roam Surf 399, an all-day data roaming service that automatically renews every 24 hours, requiring no registration.

As news reports indicate that more than 2,000 people have been killed, and significant infrastructure damage has occurred, Globe aims to support its customers in staying connected and informed during this challenging period.

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