Teleperformance gets hall of fame award in the Philippines

Teleperformance, a leading business process outsourcing company and one of the largest private sector employers in the Philippines, received the Hall of Fame for the Outstanding Community Project Award from the Philippine Economic Zone Authority (PEZA).

PEZA Director General Charito B. Plaza, together with political adviser Francis Tolentino representing President Rodrigo Duterte, conferred the award to Teleperformance Philippines in recognition of its enduring contribution and advocacies through its corporate social responsibility arm, Citizen of the World.

Teleperformance Philippines Managing Director Travis Coates received the award during PEZA’s 23rd Anniversary and Investors’ Recognition Night at the World Trade Center in Pasay City.

Citizen of the World, which focuses on helping the sick, children, the elderly, and those affected by natural disasters, earlier won the PEZA Outstanding Community Project of the Year for three years – 2013, 2014 and 2017. Citizen of the World has successfully fostered the culture of employee volunteerism, as it partnered with various institutions promoting different advocacies.

Over the last 12 years, Citizen of the World and its partners have engaged employees in their various initiatives, and have generated thousands of volunteer hours and millions of pesos in donations. Among the numerous projects implemented by COTW include the 100 housing units and community facilities for the Teleperformance-Gawad Kalinga Village in Tanay, Rizal Province, quarterly blood donation drives for Philippine Red Cross, partnership with Kythe Foundation, annual participation in Department of Education’s Brigada Eskwela, and monthly support for orphanages and homes for the elderly.

“We are humbled by this recognition from PEZA, a valued development partner. This inspires and motivates us to keep reaching out, to keep doing even more for those in need,” said Coates.

“It is heartwarming how PEZA recognizes the contribution of our employees to building resilient communities in the country. As an organization, we always strive to support a strong and progressive Philippines. We continue to help because it is in our culture to care for our communities in the same way we care about our clients and customers. It brings us joy to know that we can also inspire others to work together to make a difference in the world,” Coates said.

“As a people company, Teleperformance Philippines aims to create programs that encourage consistently high volunteer participation and employee engagement, as an expression of our shared values of compassion and caring for the community and the planet,” said Jeffrey Johnson, Senior Vice President for Human Capital Resource Management.

“We are truly proud of our team who have never failed to generously give their time and effort to show how they truly care for their communities.

In 2017, Teleperformance Philippines was also recognized with the National Outstanding Volunteer Award by the Philippine National Volunteer Service Coordinating Agency, an attached agency of the National Economic Development Authority.

Teleperformance is a global leader in outsourced omnichannel customer experience management, that serves companies and administrations around the world, with customer care, technical support, customer acquisition as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs.

Teleperformance reported consolidated revenue of 4.18 billion euros of US$4.72 billion in 2017.

The Teleperformance Group operates 171,000 computerized workstations, with 223,000 employees across 350 contact centers in 76 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 40,000 people in the country and operates nearly 30,000 workstations in 19 business sites across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2017, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry.

In 2018, Teleperformance Philippines was certified as a Great Place to Work, and is the first organization in the country to receive the certification from the Great Place to Work Institute. Teleperformance celebrates its 22nd year of continued excellence and leadership in the Philippines.

03 May 2018